Frequently Asked
Do you ship internationally?
Yes, we do! Any order outside of the United States may be subject to import duties, taxes, and additional charges which are not included in the total cost of your order. These additional fees are the responsibility of the customer. We are not responsible for any shipping deliveries that may be affected by customs, USPS, natural occurrences, or physical damage once it has left our facility/country.
When will my order ship?
Please allow 24-48 hours for processing during business days.
I put the wrong shipping address on my order, what should I do?
Please contact us as soon as possible. We will do our best to accommodate your request, however, there is no guarantee that any changes can be made if your order has already been fulfilled. Please be careful when entering your billing and shipping address. Wellcome is not responsible for orders sent to the incorrect delivery address provided by the customer.
I want to cancel my order, what should I do?
Wellcome is unable to make changes to orders selected during checkout as all customers are able to review their shopping cart prior to submitting an order. A customer may contact us within a 24 hour period with their order number to request a cancellation, however it is not guaranteed.
My order says it’s been delivered but it wasn’t, what should I do?
In the unlikely event that your product says it's been delivered, but you haven't received it, please wait 24 hours. The tracking information may have not been updated. If by the second day your product still hasn't arrived, please email us at hello@wellcomebrands.com All claims will be investigated if they are sent within a 1-week period of the intended delivery date. Claims filed after 1 week of the intended delivery date will be considered invalid.
What is your return policy?
We are unable to offer any refunds, returns, or exchanges because all of our products are final sale. In an unlikely event that your products arrive damaged, you may contact us at hello@wellcomebrands.com within 72 hours of receipt. Please include photos of the issue, your confirmation email and any other details you wish to include.
How do I contact Wellcome?
Please utilize our chat, which can answer the majority of questions. If you have any questions or concerns outside of these, please contact us at hello@wellcomebrand.com
What makes Wellcome better than other protein bars?
Wellcome utilizes marine collagen, which is more bioavailable and contains more amino acids than bovine collagen. It also tastes better, too! Each bar contains 13/14 grams of protein.
Are all Wellcome products gluten-free?
Yes, Wellcome bars are certified gluten-free, soy-free, dairy free, egg free, non-GMO, contain no palm oil and no refined sugar.
Why does my Wellcome bar look and/or taste different from my last order?
Variation in batches may occur as we do not use artificial additives.
Are the bars shelf stable?
Yes. Wellcome bars include high quality coconut derived MCT oil, marine collagen and nut butters, which may cause separation in warmer temperatures. We recommend storing and consuming Wellcome bars at room temperature.